Your Jewelry Store for High Quality Luxury Chains and Necklaces at Affordable Prices

Our Guarantee 

We have a commitment to quality products, authenticity and providing world class service. We guarantee that all products that we sell are New, Original and of the Highest Quality and that your personal & financial information is 100% secure. If you are dissatisfied with a purchase, simply send it back to us for a refund.

There are several ways to contact us - email, phone or our live chat. The live chat can be reached by clicking on the Live Support Image on the right side of this website. Click here to email or call us.

How to Shop in our Store

We have thousands of fantastic jewelry in our store and although we have the store organized pretty good, if you do need help finding that specific piece of jewelry, there are 3 ways you can find a product that will satisfy you in every way.

1. Use the Product Search box at the top of this website that is labeled "Find your Jewelry" and type in as much specific detail as possible. For example, if you are looking for a "Platinum Necklace 16 inches" just go ahead and type that in. If we have it... it should pop up in the search results.

2. If you are looking for something that you cannot find or you aren't sure that we have it click here to contact us and we will get back to you within 24 hours (many times much sooner than that) with a solution that will work for you. You can also click on our Live Chat button on the left side of this site.

3. Pick a Category that is listed on the left side of this site which will lead to a more specific sub-category page. We have our store organized pretty well so finding the exact product should be easy.

You can order by phone by calling us at 866.620.8419.

You can Order by fax by faxing your credit card and order info to: 407-650-2721

Online Ordering & Checkout

Our online Shopping system is the standard process that most successful internet stores have. We offer an easy 1 step - 1 page process. Your purchase will be conducted in a secure fashion as evidence by the URL being a HTTPS secure socket layer link registered for this site and the confirmation lock icon on your browser. We utilize the highest form of security available. We never sell or give away your information and your personal + financial information is always kept in a safe and secure environment.

When you find the product that you would like, you can add it to your shopping bag by clicking the "add to cart" button. Once you decide that you want to checkout, go to the cart by clicking one of the several Cart links on any page. There is one on the top right of this site where the shopping cart logo is and another link is on the link bar near the top of this site and labeled Checkout. You can also go to your shopping cart by clicking on the My Bag link on the link bar.

When you arrive at the Cart page, confirm the product is the exact item that you want and the quantity is correct. If you need to make changes, you can do so at this Shopping Cart/Bag page. You can do several things to change your order such as Click the little red "X" next to the product total to remove an item and change the quantity number if you need more or less of that particular product in the text box under "QTY". Make sure you hit the "Update Cart" button before you "Proceed to Checkout" and verify the changes were made to your satisfaction. If you have a coupon you will need to enter it exactly as it was given to you (all lowercase) in the text box next to "Apply Coupon" and hit the red "GO!" button to activate it. The amount of the discount along with an updated total amount will show up in your cart. Any promo's for free gifts will automatically appear in your cart once you satisfy the promo's criteria so no codes for Free Shipping or the Free Gifts are needed to be inputted into the system.

If everything is good to go, click "Proceed to Checkout".

You can chose either to pay directly through our store using Visa, MasterCard, Amex or Discover... or you can utilize PayPal Express.

If you are using the Credit Card Method, fill in the correct information, confirm it is accurate (no spaces or dashes in the credit card number).

If you agree to our Terms of Service on this order click the Checkbox under Additional Questions. You must agree to our Terms of Service (which are for the most part standard online transaction policies) to proceed. Type in any special instructions or Comments if applicable and Click the Check Out button.

If you select PayPal you will be taken to the PayPal site where you just finish the order by following their process. We will be notified via email on your order. By selecting PayPal Express you agree to the Terms of Service for this transaction.

If paying via Credit Card and finishing the order on our system... Once you click on "Check Out" and it's a successful transaction you will see "Order Completed" along with your invoice number.

This page will complete and confirm your order.

You will receive an email notification of your order.

We will also email you when the order has shipped along with the Shipping tracking number.

You can check on the status of your order and other details by clicking on the "My Account" link that is on the top right of this site.

Promo's, Coupons and Discount Codes

1. On the Shopping Bag/Cart page, enter the code exactly as it appears in the box next to the "Apply Coupon" text. Click on "Go!" to update your cart.

2. Codes are case sensitive. Enter the code exactly as shown (i.e. if it's lowercase - keep it lowercase).

Return Policy

Orders can be returned up to 21 days after the ship date for a full refund. They must reach our office within 21 days of the invoice date. If you would like to return a product from your order simply contact us via email, telephone or live chat where we will give you an RMA number. You then need to promptly send the unopened product back to the address that we give to you during the return process in its original sealed packaging with all reports, documents, free gifts (and their associated items), materials, etc. Upon receiving your return, the item(s) will be reviewed by our Quality Assurance department. If everything checks out, we will issue the refund or initiate the exchange process. Please note that items showing signs of wear, personalized items or those that have been engraved, altered, resized (by us, a jeweler or anyone else), or damaged in any way cannot be accepted for return. Any items purchased in our Clearance and/or Overstock section cannot be returned or refunded. Returns with no RMA code issued by us and packages that are improperly packaged or uninsured will be refused receipt. You can expect a refund within one billing cycle of our receiving your returned product using the payment method that you placed the order with. The amount refunded may be reduced if the customer kept gifts, returned the products damaged and/or altered products or for other reasons outlined on this page. There always is a shipping cost when we send an order to the client, however we elect to absorb the cost when you purchase from us. If you return an item that was opened we must get reimbursed for the shipping cost. The max that we will charge is $20 (typically $12 to $15) unless you requested a special shipping method that is more expensive than the 2 day Fedex we normally use when you placed the order. If the item is returned within 3 days of the client receiving the package, we will waive this shipping charge (customer is responsible if they requested a special shipping method outside of our Free shipping offer) if you buy another product or exchange the unwanted product with us. Shipping cost, (if any) is non-refundable for undelivered, unclaimed, returned and refused packages, unless we made an error. There also is a 15% restocking charge for any unclaimed, refused or undeliverable orders. If the error was made by us you will receive a refund for the full amount that we charged you for and no shipping charges will be applied against the customer. There is no refund of any kind after 30 days. There also is no refund or returns on any sale of any custom jewelry. Any shipping activities to our location by the client or their representative, must always be sent where the signature is required and getting insurance for your shipment is highly encouraged. The customer must use UPS, Fedex or the U.S. Postal Service and the package must be trackable with delivery confirmation. We are NOT responsible for products that we send out and are signed by someone other than the buyer who is on the receipt at the time of sale with ChainsAndNecklaces.com that was produced by our system and is on the packing slip. We are also NOT responsible for shipments sent to us without the required signature service nor for lost items that have not been properly insured.

Cancelling an Order

To change or cancel your order, you must inform us via email, live Chat or phone (866.620.8419) within 24 hours of placing the order as we quickly process the order when we receive it so that our customers can get their products quickly. If we aren't notified within 24 hours and the product has been shipped, we will refund you for the purchase using the payment method you used during the time of purchase minus a $15 shipping and handling charge. We will contact the carrier and try to reroute the package back to us before it gets to your location. The carriers do charge us for doing this. If the shipment does make it your location you may be subject to a 15% restocking fee as we do incur costs on returned items. Make sure you are 100% happy with the order before placing it.

Fraud

On all orders where the order amount is over $250 and the billing address differs from the shipping address, we may elect to confirm the order by telephone and/or email to avoid fraudulent charges. All orders above $500 where the addresses differ must be confirmed by us by telephone. Orders where the billing address and shipping address are identical, will not be subject to a verbal confirmation. We will pursue all instances of fraud to the fullest extent of the local and federal law. All orders are put through a security system when initially transacted and are also manually checked by our employees for red flags. Some countries outside of North America such as Nigeria are considered high fraud areas and we will not deliver to those countries. Most of Europe (all of Western Europe), Australia, all of North America are not part of that fraud area. Please email us or utilize the live chat if you are concerned that your location is in the Fraud zone.

Images

Our images are actual (not rendered) images of the product. However, depending on your screen settings the product may be actually smaller or larger than it appears on your computer monitor. Also, some products may show a picture of a 14K Yellow Gold necklace but the product is actually a 14K White Gold necklace - same style, different color/metal type. Whatever the text says in the product name AND product description is the actual and exact metal type. Be sure you are buying the correct product and don't go solely off the picture but read the product description to ensure it is exactly what you want.

Overstock & Clearance Items:

As noted on the Overstock/Clearance page, these items are non-refundable. These items are heavily reduced in price so we do not ship these in a gift wrapped box nor with a polishing cloth. These items are shipped in a Jeweler's baggie. Make sure the item you purchase from this category is exactly what you want. All of these items are new and genuine we just have too many in stock or we are phasing them out which is the reason for the deep discount.

Payment Options

We accept Visa, Mastercard, Discover, American Express and Paypal.

Thanks for ordering from us and we deeply appreciate your business and look forward to the opportunity of working for you to provide a great product at low prices and with World Class Service. Customers are the lifeline to our business and we truly understand and respect that. Providing great customer service shouldn't be an option it should be expected. Thanks again...