Our Guarantee
We have a commitment to quality products and authenticity. We guarantee that all products that we sell are New, Original and of the Highest Quality and that your information is 100% secure. If you are dissatisfied with a purchase, simply send it back to us for a refund.
Shop with confidence, we offer a 21 day money back guarantee.
Cancelling an Order
To change or cancel your order, you must inform us via email, live Chat or phone 866.620.8419 within 24 hours of placing the order as we quickly process the order when we receive it so that our customers can get their products quickly. If we aren't notified within 24 hours and the product has been shipped, we will refund you for the purchase using the payment method you used during the time of purchase minus a $15 shipping and handling charge. We will contact the carrier and try to reroute the package back to us before it gets to your location. The carriers do charge us for doing this. If the shipment does make it your location you may be subject to a 15% restocking fee as we do incur costs on returned items. Make sure you are 100% happy with the order before placing it.
Shipping
Shipping to U.S. destinations is always Free and generally sent out using the FedEx 2-day service within 48 hours of receiving the order. Keep in mind, we only ship Monday through Friday (not including major holidays). Also, any custom work including ring sizing may add 2 to 3 business days to the shipping dates. If you need your order delivered outside the United States, there will be a $35 international shipping cost added to the order to most locations and the free 2-Day shipping service is not available to locations outside the United States. Generally on international orders, your item will ship out 2 to 3 days after you have placed the order and will arrive in 5 to 10 days (depending on your country's typical shipping time and customs procedures). Shipping to places outside the U.S. will typically be done by UPS or USPS. Some countries are high risk areas for fraud such as Nigeria and we will not ship to those locations. You will receive a tracking number once we ship your order via email. Orders to PO Box, HI, PR, AK, APO and FPO should be available for the free shipping offer however they are generally sent via USPS. All deliveries MUST be signed for upon delivery. Every product shipped is sent with the signature being requested upon delivery. We are not responsible if you are setup with the delivery company to have items dropped off without the signature needing to be signed (i.e. you have authorized a release) and the item ends up being stolen or lost. We generally ship items out within 48 hours of receiving your order.
International Orders
We will deliver to those countries & regions that are considered safe destinations among the U.S. based online stores such as most of Europe, Canada, Australia, etc. There will be a $35 charge for delivery to all locations outside the United States. All returns will be issued as normal EXCEPT the $35 delivery charge will not be refunded. The amount you used to place the order will be returned minus the shipping charge. Make sure you are 100% confident on your purchase.
Out Of Stock Items
Our inventory and product availability is monitored closely. You can assume the item is in stock if the item is for sale on the website. On rare occasions the item you ordered may be sold out. If this occurs, we will notify you within 1 business day via email and refund the full purchase price to you using the method you used to purchase the order.
Security and Privacy Guaranteed 100%
We are committed to your privacy and security. We utilize industry accepted and proven methods to secure your transaction. When you shop with us your security and privacy is 100% guaranteed. Your personal information is used to process your order, and MWG Investments, LLC will not share or exchange any information that you provide to us with a third party unless you provide prior consent. All transactions are 100% safe and secure. If you have any questions regarding our privacy policy and practices, please contact us via email, live chat or go to our security and privacy page.
Return Policy
Orders can be returned up to 21 days after the ship date for a full refund. They must reach our office within 21 days of the invoice date. If you would like to return a product from your order simply contact us via email, telephone or live chat where we will give you an RMA number. You then need to promptly send the unopened product back to the address that we give to you during the return process in its original sealed packaging with all reports, documents, free gifts (and their associated items), materials, etc. Upon receiving your return, the item(s) will be reviewed by our Quality Assurance department. Please note that items showing signs of wear or those that have been engraved, altered, resized (by a jeweler or anyone else), or damaged in any way cannot be accepted for return. Returns with no RMA code issued by us and packages that are improperly packaged or uninsured will be refused receipt. You can expect a refund within one billing cycle of our receiving your returned product using the payment method that you placed the order with. There always is a shipping cost when we send an order to the client, however we elect to absorb the cost when you purchase from us. If you return an item that was opened we must get reimbursed for the shipping cost. The max that we will charge is $20 (typically $12 to $15) unless you requested a special shipping method that is more expensive than the 2 day Fedex we normally use when you placed the order. If the item is returned within 3 days of the client receiving the package, we will waive this shipping charge (customer is responsible if they requested a special shipping method outside of our Free shipping offer). Shipping cost, (if any) is non-refundable for undelivered, unclaimed, returned and refused packages, unless we made an error. There also is a 15% restocking charge for any unclaimed, refused or undeliverable orders. If the error was made by us you will receive a refund for the full amount that we charged you for and no shipping charges will be applied against the customer. There is no refund of any kind after 30 days. There also is no refund on any sale of custom jewelry. Any shipping activities to our location by the client or their representative, must always be sent where the signature is required and getting insurance for your shipment is highly encouraged. The customer must use UPS, Fedex or the U.S. Postal Service and the package must be trackable with delivery confirmation. We are NOT responsible for products that we send out and are signed by someone other than the buyer who is on the receipt at the time of sale with ChainsAndNecklaces.com that was produced by our system and is on the packing slip. We are also NOT responsible for shipments sent to us without the required signature service nor for lost items that have not been properly insured.
Fraud
On all orders where the order amount is over $100 and the billing address differs from the shipping address, we may elect to confirm the order by telephone and/or email to avoid fraudulent charges. All orders above $500 where the addresses differ must be confirmed by us by telephone. Orders where the billing address and shipping address are identical, will not be subject to a verbal confirmation. We will pursue all instances of fraud to the fullest extent of the local and federal law. All orders are put through a security system when initially transacted and are also manually checked by our employees for red flags. Some countries outside of North America such as Nigeria are considered high fraud areas and we will not deliver to those countries. Most of Europe (all of Western Europe), Australia, all of North America are not part of that fraud area. Please email us or utilize the live chat if you are concerned that your location is in the Fraud zone.
Sales Tax Information
State laws require that we charge applicable sales tax on orders shipped to addresses in the state of Florida and Lousiana only. All orders shipped outside of these 2 states will not be charged sales tax.
Payment Options
We accept Visa, Mastercard, Discover, American Express and Paypal.
Damage Claims
In the unlikely event that your order or part of your order arrives damaged, please contact us via email, phone or live chat immediately and we will give you instructions on solving this problem.
Coupons and Discount Codes
Occasionally we feature promotional coupons and promo deals. Unless, otherwise notated, coupons are for a 1 time use only and may have an expiration date. You can only use 1 coupon per order. If you use 2 coupons or more we will remove the coupon(s) with the least amount of savings and recalculate the final total. Free Shipping, Free Polishing Cloth and Free Gift Wrapped Boxes are not considered coupons and apply to all US Orders except items from the Overstock Category regardless if you have a coupon applied to the order. Coupons are to be used with a specific and particular customer order that was placed on this site, ChainsAndNecklaces.com only and cannot be redeemed for cash.
Images
Our images are actual (not rendered) images of the product. However, depending on your screen settings the product may be actually smaller or larger than it appears on your computer monitor. Also, some products may show a picture of a 14K Yellow Gold necklace but the product is actually a 14K White Gold necklace - same style, different color/metal type. Whatever the text says in the product name AND product description is the actual and exact metal type. Be sure you are buying the correct product and don't go solely off the picture but read the product description to ensure it is exactly what you want.
Overstock & Clearance Items:
As noted on the Overstock/Clearance page, these items are non-refundable. These items are heavily reduced in price so we do not ship these in a gift wrapped box nor with a polishing cloth. These items are shipped in a Jeweler's baggie. Make sure the item you purchase from this category is exactly what you want. All of these items are new and genuine we just have too many in stock or we are phasing them out which is the reason for the deep discount.
Free Gifts:
We offer Free Gifts to our clients as our way to say thanks for buying from us. To earn the gifts you must purchase a minimal amount. Each order over $250 will get 1 gift, another gift is added on all orders above $500 and a third gift is added over $1500. Gifts are not redeemable for cash and we reserve the right to substitute the gifts we offer as our inventory may change as well as stop the program at any time. If the order or an item is returned, the gifts must also be returned.
Send a Friend and Get $10:
This is a referral program where you get a $10 coupon in your name that can be used the next time you purchase a product for every referral that you send to us that places an order that is over $50. This referral must put your name on the order memo/comments (which is located at checkout - step 3) so that we can track it. You can send as many people as you want and receive a $10 coupon on each individual and unique person however you can only get a new coupon for each different buyer (i.e. you don't get 2 $10 coupons if the same person bought twice or 2 items - the program is for one $10 coupon for each new person that you send to us who successfully completes a transaction of $50 or more). This coupon is good for up to 12 months from the time the referral purchased from our store. Each ten dollar coupon is for a one time use only. It is not redeemable for cash and can only be used as "credit" with this site - ChainsAndNecklaces.com towards a purchase of one of our products on our online store. You must be over 18 to use this coupon. You can use this in conjunction with our other coupon's and promotions that we have but you can't use more than one $10 coupon at a time and per order. The coupon is not transferrable to another person without prior written authorization from us. We have the option to cancel this program and the credits at any time. So send all your friends, family and co-workers to us and start earning credit towards your next purchase today!
Thanks for ordering from us and we deeply appreciate your business and look forward to the opportunity of working for you to provide a great product at low prices and with World Class Service. Customers are the lifeline to our business and we truly understand and respect that. Providing great customer service shouldn't be an option it should be expected. |
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